A former behavioral science researcher trained in change management and adult learning, I have spent 20+ years supporting mission-driven organizations through change.
Research shows that 88% of organizational change efforts produce no lasting results. The most common reasons center on communication, engagement, and support. Many leaders and managers are never taught how to effectively engage others in change.
I help leaders and staff navigate change together using Motivational Interviewing (MI) as a foundation. I specialize in adapting MI for the challenges they encounter every day. My approach integrates MI with behavioral science, change management, adult learning principles, and evidence-driven communication methods.
I have trained thousands of professionals in healthcare, human services, and mission-driven organizations in using MI to engage people who may be skeptical, disengaged, or experiencing change fatigue. Clients include the State of Illinois, the Institute for Healthcare Improvement, the University of Nebraska Medical Center, MIT, and the Institute for Healthcare Delivery Design.
I am a board member of Motivational Interviewing in Leadership and Organizations (MILO), a faculty member with the Institute for Healthcare Improvement (IHI), and a Prosci Certified Change Practitioner. I hold a Master's in Education from Harvard University.
I believe that Motivational Interviewing (MI) is a core competency for anyone seeking to lead change.
Creating change at scale starts with creating change in conversations. MI is the most evidence-driven method that I know for how to do this effectively and responsibly.
I provide accessible and skills-focused training, coaching, and advisement to help learners use MI to lead change in their organizations, with their clients, and across their communities.
